Train Service Modelling for Driver Training Video
Client: London Underground, Jan-May 2005
London Underground’s operations, with their high service frequency and heavy passenger demand, are a challenging task and require team working by all operational staff on the ground. It can, however, be difficult to raise awareness among staff of how crucial the co-operation of drivers, station staff and signallers is for service performance, and how small delays caused by staff or lack of communication can potentially lead to severe disruption across the complex network, affecting thousands of passengers.
After the success of an initial awareness film focussing on these issues on the Jubilee Line London Underground commissioned The Railway Consultancy to assist in the production of a series of similar films covering most of the other lines. The films are based on scenarios highlighting specific problems on each line, e.g. crew changes at Earl’s Court on the District Line.
London Underground’s own simulation tool, the Train Service Model (TSM), was used to model the possible consequences for service performance and passengers caused by a small initial incident of delay. Consultancy staff created the scenarios and storyline for each film based on suggestions from London Underground and conducted all the modelling runs using the TSM. We also assisted with the actual production of the films through suggesting suitable shots and filming locations. At a later stage we liaised with the production company during the cutting and polishing of the final version of each film to help ensure topicality, continuity and consistency.
This was an unusual project for the Consultancy, but through our knowledge of operational issues, service simulation and training we were able make a valuable contribution to this project concentrating on the ‘softer’ issues associated with railway operation.
Last updated: Sunday, 18th December 2016
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